ABOUT ME:
"I spent nearly a decade as a professional athlete being measured every single day."
Sports does not let you hide. There is a number next to your name, everybody can see it, and the film does not lie. You either produced or you did not, and then you came back the next day and did it again. That is where I learned what I do for a living now.
Who is Eddie Christian III (EC3)?
I am a customer executive with close to two decades leading customer success and customer experience organizations. I have spent that time building teams as much as building process.
I lead organizations made up of enterprise account managers, B2B and B2C customer success managers, customer satisfaction leaders, retention specialists, training, tech support, and Voice of the Customer programs. I have owned the deployment and ongoing management of third party product integrations across those teams.
I have run several customer success rebuilds where the organization moved product adoption, onboarding effectiveness, Customer Effort Score, Net Promoter Score, Customer Satisfaction and retention.
I was the Vice President of Customer Success at AbsenceSoft. Before that I was Vice President of Customer Success and Customer Experience at Resy, part of the American Express Global Dining Network. I am also Executive Director of Show California Baseball.
I am an alumnus of Long Beach State University, where I played baseball for three years before a nine year professional career in the Miami Marlins, Anaheim Angels, and Seattle Mariners organizations. I hold the CCXP, Certified Customer Experience Professional credential through the CXPA, and four NASM certifications and an All American and Olympic team invitee at Long Beach. I am also a Certified Personal Trainer, Sport Nutrition Coach and Virtual Coaching Specialist.
"Eddie puts so much energy into his people. He is someone that "sees" you and genuinely wants to help you become the best version of yourself."
Chandre Geis, CCXP, Director of Revenue Operations, American Express Global Dining Network. Reported to Eddie directly. May 2025
QUICK FACTS
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Eddie Christian is a customer success and customer experience executive based in Phoenix, Arizona.
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He was the Vice President of Customer Success and Customer Experience at AMEX Global Dining Network / Resy, from 2020 to 2025, where his team supported more than 10,000 restaurant clients.
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Earlier roles include Satrix Solutions, Jumpshot, SmartZip, Unum, TriNet, Wells Fargo and Wachovia.
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He is a Certified Customer Experience Professional, CCXP, through the CXPA, and holds three NASM certifications: Certified Personal Trainer, Sport Nutrition Coach, and Virtual Coaching Specialist.
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He played nine years of professional baseball in the Marlins, Angels and Mariners organizations after three years at California State University Long Beach.
FREQUENTLY ASKED QUESTIONS
Who is Eddie Christian?
Eddie Christian is a customer success and customer experience executive based in Phoenix, Arizona. Most recently, was the Vice President of Customer Success at AbsenceSoft. He has spent twenty years building customer organizations at American Express, Resy, Unum and AbsenceSoft.
What companies has Eddie Christian worked for?
Eddie has led customer organizations at AbsenceSoft, Resy and the American Express Global Dining Network, Satrix Solutions, Jumpshot, SmartZip, Unum, TriNet, Wells Fargo and Wachovia.
What is Eddie Christian's experience in customer success?
Eddie has spent twenty years in customer success and customer experience leadership. He directed a $3.5 billion client portfolio at Unum, led a global team supporting more than 10,000 restaurant clients at Resy, and cut onboarding ramp time 64 percent at SmartZip.
Is Eddie Christian CCXP certified?
Yes. Eddie holds the CCXP, Certified Customer Experience Professional credential, through the CXPA.
Did Eddie Christian play professional baseball?
Yes. Eddie played nine years of professional baseball in the Marlins, Angels and Mariners organizations, after three years at California State University Long Beach.
What kind of role is Eddie Christian looking for?
Eddie is looking for a Chief Customer Officer, Chief Experience Officer or SVP / VP / Senior Director Customer
roles where retention, expansion and experience report to one leader. He is open to remote or Phoenix based hybrid positions.
I've combined over 20 years of customer success and customer experience leadership
with over 2 decades of professional sports knowledge to provide a unique view on leading small and large organizations on driving customer outcomes that result in improved customer lifetime value.