Biggest Problems I help companies solve:
#1
Companies are leaking millions in recurring revenue because they don't know who is about to churn.
I build predictable customer retention systems that reduce churn before customers ever decide to leave.
#2
Companies leave expansion revenue on the table because Customer Success doesn't know where to look or how to open up expansion conversations
I know exactly where to look, so I turn Customer Success into a revenue engine instead of a cost center.
#3
The Velocity of delivering products is slower than the customers want because the Product organizations and Customers don't speak the same language.
I build the operating system between customers and product teams that accelerates innovation while reducing costly product mistakes.
AMEX GLOBAL DINING NETWORK/RESY UNUM
WELLS FARGO JUMPSHOT SMARTZIP
RESULTS DRIVEN
"Eddie is the kind of leader who makes complex cross-functional work feel seamless, thanks to his calm presence, strategic mindset, and deep expertise in customer success across implementation, support, and account management. If you're building or scaling a customer success org, there is no one I'd trust more than Eddie."
Lacey Larson, Rev Ops and Enablement Leader, June 2025